Online ordering is specifically designed to entice your customer to see the advantages of ordering from their home or office. Before you design your own site, you should visit several ecommerce sites to learn how other companies make their online ordering procedures as quick and easy as possible. Most of these sites will use the shopping cart method so that the customer can easily add or delete items before checking out and processing their orders.
In order to be successful, your website's order form needs to be easy to understand and require very few keystrokes or mouse clicks as possible. In addition, your website ordering form should automatically calculate subtotals, shipping charges, sales tax and display this information in an easily understood format for your customers.
Remember, that placing an online order can be very intimidating for the average customer. For many customers this may be their first experience in ordering online and thus you must be able to make the ordering process as easy as possible for them. You must learn to put your customer at ease when using your site or they may walk away and not use your site for ordering your product or service One way to put your customer at ease is to display information regarding your site's security policies. This in turn will boost your customer's confidence in using your site. Some of these security policies should include the option to print an order form, or to use the order form by fax or to place an order by using a toll free number. These should all be displayed on your website's order form before you ask your customer any personal financial information.
Your website's order form must clearly display your company's return policy along with your product warranty or guarantee. By displaying this, you will enhance your customer's confidence in your company and the method that you do business.
It is your responsibility to frequently visit your own website's order form so that you can identify any dead links or programming errors. You will lose the confidence of your customer if he/she has difficulty in accessing your website or even difficulty in completing the order form and thus they will go elsewhere. You must be prepared to have a backup plan in the case of technical difficulties involving your website.
Success to you in developing an easily understood website ordering from.
Source: http://www.20vn.com/ecommerce/tips-on-securing-online-ordering-294.htm
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